Last updated November 4, 2024
We think your privacy is extremely important, so we’re here to be fully transparent about the information we collect, how we use it, and the steps we take to protect it. This Privacy Policy explains what information we collect when you use our website, services, and our app, PostAssist (collectively, the “Service”). By accessing or using our Service, you agree to the practices described in this Policy. If you don’t agree, you’re free to refrain from using the Service—but we’d hate to see you go!
What information do we collect?
We collect some information from you when you interact with our Service, such as when you register, place an order, fill out a form, or use specific features (like those provided by PostAssist). The types of information we collect include:
- Personal Information: Your name, email address, mailing address, phone number, and when necessary, credit card information.
- Usage Data: We may automatically collect details about how you interact with the Service, including IP address, browser type, device information, pages visited, and the time and date of your visits. This helps us improve our Service and understand user behavior.
- Cookies and Tracking Technologies: We use cookies (yes, the digital kind), tracking pixels, and similar technologies to operate and personalize our Service. These help us understand your preferences, analyze site usage, and sometimes target ads to you on other websites. You can control these cookies through your browser settings if you prefer.
- Social Login Information: If you choose to register or log in using a social media account (like Google, Facebook, or TikTok), we may receive certain details from that social network, such as your email, profile picture, and a unique identifier associated with your profile. You can control what information is shared through your social network’s privacy settings.
- Authorized API Information: For features that require access to social networks (like those in PostAssist), we may request permissions to access specific information or functions from the APIs provided by those platforms (e.g., YouTube, Facebook, Pinterest, TikTok). This enables us to help manage your accounts, access statistics, and provide other functionalities within our Service. You can revoke these permissions directly through the social network’s settings.
What do we use your information for?
Your information allows us to provide a better, more personalized experience. Here’s how we put it to work:
- To Personalize Your Experience: Your information helps us interact with you in a more personal way, so we can better respond to your unique needs and preferences.
- To Improve Our Service: We’re constantly trying to make things better, and your information and feedback are invaluable in helping us do that.
- To Enhance Customer Service: We want to get to know you better so that we can more effectively respond to your requests and support needs.
- To Process Transactions: Your information helps us fulfill your orders and transactions as seamlessly as possible.
- To Send Periodic Emails: We may use the email address you provide to send important updates, respond to inquiries, or notify you of new features. Occasionally, we may also send newsletters or promotional materials, but you can opt out at any time.
- To Provide and Improve PostAssist Features: With your permission, we may access social network data through authorized APIs (such as YouTube, Facebook, or TikTok) to help manage and improve your social media accounts as part of our Service.
- To Analyze and Improve Performance: We use analytics tools to study user behavior, identify trends, and improve our Service’s functionality and performance.
- To Comply with Legal Obligations: In some cases, we may use your information to meet regulatory requirements or respond to lawful requests from government authorities.
How do we protect your information?
No, we didn’t hire “the Napster” to protect your information, but we do implement a variety of security measures to keep it safe. We use a secure server, and all sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology, then encrypted in our payment gateway provider’s database, accessible only by those with special access rights.
While we work hard to secure your data, it’s important to note that no method of transmission over the internet or electronic storage is 100% secure. We do our best, but absolute security cannot be guaranteed.
Cookies
As we mentioned, we use cookies and similar tracking technologies to help operate and personalize our Service. These cookies can also be used to track your preferences and target ads to you on other websites.
To respect your privacy, we offer options to control the targeted ads you receive. You can opt out through the following:
- NAI Code of Conduct: Use the NAI opt-out tool to opt out of seeing targeted ads from us and other NAI-approved companies.
- Digital Advertising Alliance (DAA): Opt out of receiving targeted ads through the DAA website here.
Do we disclose any information to outside parties?
We don’t sell, trade, or transfer your personally identifiable information to outside parties. This doesn’t include trusted third-party partners who help us operate our website, conduct business, or provide our Service to you—so long as they agree to keep this information confidential. We may also release information when we believe it’s necessary to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.
In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction. If this happens, we’ll ensure your data remains protected and subject to this policy.
Our Trusted Third-Party Partners: The Types of Services They Provide
To run our Service smoothly, we partner with various third parties who provide support across different areas. Here’s a rundown of the types of services they offer:
- Payment Processing: Securely handling transactions to protect your payment information.
- Email Marketing: Assisting us in sending periodic emails, newsletters, and updates.
- Web Analytics: Helping us understand website performance and user behavior to improve our Service.
- Customer Support: Aiding us in handling inquiries and support requests.
- Content Delivery Network (CDN): Improving loading speeds by serving content from servers closer to you.
- Data Storage and Cloud Services: Secure storage and management of user data, backups, and essential information.
- Social Media Integration: Enabling social sharing and managing accounts on social platforms.
- Advertising and Marketing: Creating and delivering targeted ads and marketing campaigns.
- Security and Fraud Prevention: Protecting against unauthorized access and fraud.
- Survey and Feedback Tools: Collecting user feedback to improve Service.
- Search Engine Optimization (SEO): Analyzing and optimizing our website content, structure, and performance to improve visibility and ranking on search engine results pages, driving organic traffic to our site.
Our partnerships may change over time. If you have questions about specific third parties we work with, feel free to reach out to us at support@socialhighrise.com.
California Online Privacy Protection Act Compliance
Because we value your privacy, we comply with the California Online Privacy Protection Act. We won’t distribute your personal information to outside parties without your consent.
Children’s Online Privacy Protection Act (COPPA) Compliance
We’re all about having fun, but we take protecting the little ones seriously. In compliance with COPPA, we don’t knowingly collect personal information from children under 13. If we find out we’ve collected information from a child under 13, we’ll delete it immediately.
Know Your Rights: It’s Your Data, After All!
We believe in giving you control over your data. Here’s a summary of the rights you have:
- Access: Want to know what data we’re holding onto? Just ask!
- Correction: If anything’s outdated or incorrect, let us know, and we’ll update it.
- Deletion: You can request that we delete your data, except for any we need to keep for legal or operational reasons.
To exercise any of these rights, reach out to us at support@socialhighrise.com.
Data Retention and Deletion: Handling Your Information Responsibly
We retain your data only as long as necessary to fulfill the purpose for which it was collected, comply with legal requirements, or support essential operations. If you decide you want us to delete your data, just let us know, and we’ll remove it with care. There may be some instances where we need to retain certain information for legal or operational reasons.
Your consent
By using our site and service, you consent to our website’s privacy policy and terms of service.
Changes to our privacy policy
If we decide to change our Privacy Policy, we’ll post those changes on this page and update the modification date at the top. For significant updates, we may also notify you directly, such as by email or within the Service.
Contact Us
If you have any questions about this Privacy Policy, feel free to contact us at:
Email: support@socialhighrise.com
Mailing Address:
242 Broadway St. Suite 13
Chico, CA 95928
Phone: (855) 957-6242
Thank you for trusting us with your personal information. We’re committed to protecting your privacy while providing the best Service possible!
