All Plans Include:
INITIAL SOCIAL STRATEGY CONSULTATION
It's important that you understand the impact your social profiles have on your business. We'll teach you.
DEDICATED SOCIAL MEDIA EXPERT
We hire the most talented humans on the planet and one will become your personal social media expert. You'll probably really love them a lot.
MONTHLY "WINS"
Each month, we'll send you highlights of your top customer interactions. We call these "wins" because they're the proof your social media presence is winning.
PHONE & EMAIL SUPPORT
Communication is critical in every relationship. You can count on us taking that very seriously, friend.
CUSTOMER SERVICE EXTENSION
Customer service extends beyond the walls of your business. We'll help your customers feel the love, and extend your service reach across the web.
Yelp Features
Claim Profile
We claim and verify your page to legitimize your business online and through Yelp. By claiming your page, we will then have the ability to unlock the features that allow us to send responses to customers and update important information.
Optimize Profile
We add relevant business descriptions, buzzwords, links, hours of operation, aesthetics, and SocialMenu to increase Search Engine Optimization (SEO) so potential customers can find you more easily online.
Respond To All Reviews
We work with you to send personalized messages to every customer who writes a review about your business. Our goal is to extend customer service to individuals who write both positive and challenging reviews to foster loyalty and encourage repeat business.
Flag Inappropriate Reviews
We take action on reviews that violate Yelp’s posting guidelines by sending petitions arguing for its removal.
Set the Record Straight
When appropriate, we post public comments to address inaccurate details written by reviewers to ensure other Yelp users know the facts!
Menu Integration
We'll add your menu to your Yelp listing, and keep it updated with SocialMenu, making it easy for potential customers to click and view your menu on their desktop or mobile devices!
Google Business Page Features
Verify & Enhance Google Listing
We'll verify and fully optimize your Google Business Listing with keywords, relevant descriptions, hours of operation, and high-quality images. Having a robust Google listing directly boosts your SEO (search engine optimization) ranking and makes it easier for potential customers to find the most important information about your restaurant.
Respond To Reviews
When appropriate, we post public comments thanking individuals for their positive reviews. We take action to flag reviews that are inappropriate or inaccurate, crafting and sending personalized petitions directly to Google for removal.
Set the Record Straight
If a reviewer leaves an inaccurate review, we jump in with a public comment to clarify, add context and correct any misleading information. Think of it as a sort of public service announcement to consistently protect your business’s reputation.
Menu Integration
We'll add a searchable menu to your Google Listing and keep it updated with SocialMenu. Potential customers who search for you on Google will be able to more easily find and view your menu online. Worrying about outdated menus and confused customer inquiries is simply a thing of the past.
Facebook Features
Claim/Optimize Facebook Business Page
We create or convert your Facebook business page and/or location pages and enhance your online presence by adding relevant descriptions, buzz words, links, hours of operation, and aesthetics to match your brand.
Publish Custom Content
We create 2-3 customized, authentic posts per week based on relevance and analytics. We love to champion loyal customers and followers by highlighting the photos they take while in your restaurant, and show appreciation for their work! We also cross-promote your social media platforms and encourage your followers to visit your website and other social channels.
Customer Outreach
Your customers want to communicate with you through Facebook! We'll take the lead in responding to their comments, reviews, messages, and questions on Facebook, and provide them outstanding customer service.
Community Outreach
Customers love to support restaurants that support the community they live in. We'll engage with and help you show support for local organizations, businesses, and vendors because this is what social media is all about -- connecting with your community!
Menu Integration
We'll add your menu to your Facebook page, and keep it updated with SocialMenu. This makes it easy for your best customers to learn about new menu items, and for their friends and family to become new customers.
Twitter Features
Build & Optimize Twitter Business Page
If your business isn’t on Twitter yet, we’ve got you covered. We will create a robust Twitter page and optimize it with relevant descriptions, buzzwords, links, and aesthetics to match your brand. Already have a page? Great! We’ll jump in to ensure it’s properly set up so your customers can find and follow your page easily.
Publish Custom Content
We'll create 2-3 customized, authentic tweets per week based on relevance and analytics. We’ll also monitor trends and happenings in your community and re-tweet content posted by others. This is how we help you be a good "social citizen"! And, of course, we cross-promote your social media platforms to encourage your followers to visit your website and other social channels.
Community Outreach
We'll help you showcase your community involvement and values by engaging with and showing support for local organizations, businesses, and vendors. This give and take creates a sense of community and broadens your exposure to current and new customers!
Lead Listener
We built a neat little tool that gives us the ability to see what others are tweeting about in your local area. We monitor these local conversations and tweet out to potential customers, inviting them to stop in for a visit, or simply establish a quick connection to plant the seed and remain top-of-mind. It makes a great first impression and potential customers secretly love the attention!
Customer Outreach
Your customers want to connect with you on Twitter! As with all social platforms, our goal is to provide outstanding customer service to your guests online. We'll do this by responding to their tweets, messages, and questions.
Customer Shout-outs
When customers "check-in" through Foursquare, we look them up on Twitter and thank these loyal customers for their visit and for spreading word-of-mouth about your restaurant. These little tweets are what totally delights customers and makes them feel special. It shows them you're paying attention and they reward you with more frequent visits!
Trip Advisor Features
Claim Profile
We claim and verify your page to legitimize your restaurant online through TripAdvisor. After claiming your page, we will have the ability to unlock the features that allow us to send responses to customers and update important information about your restaurant.
Optimize Profile
We add relevant business descriptions, buzzwords, links, hours of operation, aesthetics to match your brand, and SocialMenu to increase Search Engine Optimization (SEO) so travelers and potential customers can find you more easily online.
Respond to All Reviews
We work with you to send personalized messages to every customer who writes a review about your restaurant. Our goal is to create a genuine connection with the customers who write both positive and challenging reviews, to extend outstanding service outside the walls of your business.
Flag Inappropriate Reviews
We take action on reviews that are inappropriate or irrelevant by sending petitions arguing for their removal.
Set the Record Straight
When appropriate, we post public comments to address inaccurate details written by reviewers to ensure other TripAdvisor users know the facts!
Menu Integration
We'll add your menu to your TripAdvisor profile and keep it updated with SocialMenu. Rest assured that travelers and tourists who find you onTripAdvisor will always see the most accurate information about your restaurant.
Instagram Features
Create & Optimize Profile
We'll create and optimize your profile with relevant descriptions and buzzwords, creating a cohesive feed that makes your restaurant instantly recognizable. If needed, we'll create a branded hashtag for your customers to regularly engage with.
Publish Custom Content
We'll create customized posts 2-3 times per week, adjusting content based on engagement rate and analytics. Using customer-generated photos, we’ll authentically capture your brand and get your customers excited to engage with you online!
Engage with Customers & Fans
When your customers ask questions or comment on your posts, we'll be there to answer and reply to them. We'll also engage with the pages of local community organizations that you have relationships with.
Increase Exposure
We'll research and use industry-related hashtags to increase post engagement. We'll also regularly interact with and 'like' relevant photos, and follow appropriate pages.
Facebook Ads Features
Strategic Planning
Together, we'll come up with a Facebook Ad campaign strategy designed to achieve your business goals. Whether you'd like to grow your fan base, generate awareness for an event, drive traffic to your website, or simply engage with your most profitable customers, we'll create a strategy to get you there.
Target Audience
Facebook ads are powerful because of the way they allow you to target only the people who fit your specific profile. We'll brainstorm with you to come up with criteria for the best target audience. Targeting criteria can include gender, age, location, interests, and behavior. With these levers at our disposal, you're sure to get the most bang for your buck!
Design Ad Creative
We'll design the creative for up to 3 different ads for each campaign we run. We'll keep in mind your target audience and goals to ensure our message lands well and performance is at its peak.
Optimize Ad Campaign
We'll help you get the most out of your ad budget by optimizing our ad campaign during its first few days. We'll run each ad creative simultaneously to monitor which ad performs the best and focus your ad budget to the highest performing ad.
Campaign Report
After your campaign has finished running, we'll compile and send you a report highlighting its results. We'll also take a deeper look at how each demographic segment responded to your ad, giving us valuable insights that we'll use to make your next ad campaign even more effective.
Social Menu Features
Digitize & Publish Menu
Send us your menu in any format (PDF, MS Word, photograph, etc.) and our team will digitize it. Then we'll publish it across dozens of online platforms and directories to reach new customers and strengthen online search results.
Unlimited Menu Updates
If your menu items or pricing ever changes, let us know and we'll publish your changes within 48 hours. This is especially handy if you have seasonal menu items or a beer & wine list that rotates frequently.
Website Integration
We'll integrate SocialMenu into your existing website and create a custom menu page to keep everything synced, saving you the hassle of having to contact your webmaster anytime your menu needs to be updated.
Read more about our SocialMenu platform →