I don’t think I’ve ever spoken to a restaurant owner who actually liked online reviews. Not surprising, given how anyone with a computer and internet access can go onto Yelp and drag a restaurant’s entire star rating down all because they had one mediocre experience one time and pretended like everything was just fine in […]
Customers expect businesses to deliver customer service online and when you don’t, it’s a huge missed opportunity to build better loyalty and boost your online reputation.
As a restaurant owner, you probably don’t need us to tell you the power that Yelp has in the food industry. A great Yelp rating can propel a business to the top of search results, spread positive word of mouth and drive new customers through the door. Alternatively, a lower star rating can result in […]
Social media has become an ever-present way for people to keep in touch with friends, watch cat videos, network and stay in the loop about current events. It’s also used to connect with favorite bands, local businesses and places people frequent by checking-in, posting photos, creating events, etc. Businesses can use this to their advantage […]
A Day in the Life of a Social Media Account Manager When I tell people that I “manage social media” for a living, they usually give me a blank look and say something along the lines of, “Oh, so you just post on Facebook and stuff?” Well, yes, I post on Facebook, but there’s a […]
Social High Rise in TechCrunch! “Just like the operating system (OS) for your computer, a restaurant needs a logical set of systems that allow it to do business efficiently.” – Tech Crunch. In today’s fast-paced restaurant industry, it’s nearly impossible to keep up with the demands of your customers if you’re not adapting and utilizing tech-based […]